The online shop DISTRI SCENES offers for sale sound equipment, DJ, lighting, video, studio and home-studio, as well as consumables for the stage. We also offer stage equipment such as structure, practicables and stage motorization (electrical palans and anti-charge drops). Our company also designs a range of custom cables manufactured in our workshops.

You can use our search bar and enter the product name, reference, brand or keywords (e.g. speaker, sound, projector...). You can also go to the category concerned or search the proposed brands.

Company DISTRI SCENES mainly offers online sales via the website https://distriscenes.com/en/, to take advantage of various payment options and allow fast delivery throughout France and Europe. However, you can visit our local in Aix-en-Provence to meet our team who is available to advise you before purchasing, discover our catalog and place your order if the heart tells you.
You can find our offices at the address below:

DISTRI SCENES
440 LAURENS FAMILY RUE
13290 AIX IN PROVENCE

Our premises are open from Monday to Friday, from 9am to 12pm and from 2pm to 6pm. You can visit us or call us in these slots.

You can reach us by phone at 04 42 24 17 25. You will then have the choice between the selection of customer service and the tracking of internet orders (1), the technical-commercial service for a request for quote (rent or purchase) or any other information (2), the administrative service (3) and the technical service for your requests for repair and support of SAV (4).
If you would like to contact us outside the opening hours, you can write to us at customer service@distriscenes.com. We guarantee a response within 24 hours of working days.

Company DISTRI SCENES has a rental fleet to meet the needs of individuals and professionals by offering scenic solutions adapted to any type of application. You will not find material available for rent on our online shop, however you can visit the site https://www.distriscenes-presta.com/ for more information or send an email to rental@distriscenes.com to request a personalized quote. You can also download our rental catalogue here.

No problem! Depending on the type and complexity of the breakdown, our team can take care of your equipment directly to the local on appointment to make a first diagnosis, study and identify the defect, and then repair it or have it repaired by a company licensed by the manufacturer of your equipment. Do not hesitate to contact our service technical@distriscenes.com to know the terms and rates of support.

When you are on the product page, availability is displayed by the words IN STOCK If replaced by ‘ On order or Out of stock the article is not yet available or available. In this case, you can enter your e-mail in the "warn me of availability" field to be informed when the product is back in stock. If you would like more details on the availability of a reference, you can write to us at contact@distriscenes.com.

Our team is at your disposal to inform you before purchasing a product. You can contact us by phone or write to us at customer service@distriscenes.com if you want more information about the installation, use and/or operation of a product.

If you found the product you were looking for and you are waiting for it to be in your hands, nothing simpler. All you have to do is:

1) Click on "Add to Cart", then go to the shopping cart page
2) Fill in all the fields of information needed to create your customer account
3) Check and validate your shopping cart
(4) Choose the delivery method
(5) Choose the method of settlement
(6) Pay for your items
And that's it! Your order will be entered and processed by our team as soon as possible.

Yes, you need to create an account to place an order. This allows you to view the details of your order, download your invoice and modify your personal information easily.

Our shop accepts the following methods of payment: credit card, PayPal, ANEY (for payments in several times from €100 to €3,000) transfer, administrative order and cheque.
If you want to settle on site, we also accept cash. You will find all the necessary information on the available payment methods here.

To offer you maximum flexibility depending on your availability, we offer several delivery methods:
- DPD Predict: for a hand-delivery for signature at your home
- DPD relay parcels: for delivery in the pickup relay of your choice near your address (if the size and weight of the parcel allow)
- Large packages 4 - 6 days: delivery of "heavy" packages, out of size, or on pallet. This type of delivery is usually carried out by the carrier KUEHNE+NAGEL.
- Distri Scenes removal: we keep your order warm in a corner while waiting for you to pick up your property from our premises.

You can also choose to postpone shipping if you do not want to be delivered before a certain date.
From the moment your order is shipped and unless otherwise stated on the product sheet, delivery is usually within 24 hours to 72 hours (working days) *
*subject to time limits set by carriers and exceptional circumstances

After making your purchases and validating your payment, you will be redirected to a summary window of your order. Your invoice and the details of your order will then be available on your customer account.
You will also receive an order confirmation e-mail to the e-mail address you provided when you created your account or placed your order. Also consider looking at your unwanted mails.

If none of the above steps has been confirmed, there may be several reasons, listed below.
- Your card payment has been refused: ceiling reached, card information misinformed, blocking by our payment system, 3D Secure authentication failed. In this case, we invite you to get closer to your bank.
- Your payment was not validated: To settle your purchases several times via ONEY, the system may require some additional information to determine your ability to pay. If this is not sufficient, your payment can be placed on hold for verification or refused.

We invite you to contact their service to find out more: Contact our partner ONEY

- The PayPal transaction failed: You can view the help provided for the reasons for a rejected PayPal transaction by clicking here.

We regularly and rigorously monitor our pricing position among French resellers to offer you the best prices. If you notice irregular and spontaneous price changes on our shop, this can be explained by the price increases imposed by the manufacturers and suppliers on which we are totally dependent.
The company DISTRI SCENES cannot guarantee the duration during which a product will be available for sale at the price displayed, which is why we recommend you take advantage of the offers at the moment, as the price can be updated the next day.
Our goal remains to offer you the best service at the best price, so don't hesitate to contact our customer service at 04 42 24 17 25 in case a reference from our shop is cheaper elsewhere.

Despite the daily expansion of our offer and the many brands and manufacturers we distribute, the reference you are looking for may not appear in our catalogue. We invite you in this case to write to us at contact@distriscenes.com for any request for a personalized quote for the relevant reference or equivalent that we would be able to provide you.

After validation of the payment, you can follow the progress of your order via your customer space. The order step update information is also communicated to you by email.

Any purchase of an item or set of items greater than 99€ VAT includes free shipping, with the exception rollers of dance rugs, carpets, and stage structure with high volumes and dimensions. In these specific cases, it is specified on the product sheet that a surcharge will automatically be added to your shopping cart at the time of purchase.
If you would like to place an order with the volume, please do not hesitate to write to us at contact@distriscenes.com to obtain a personalized quote.

Once your parcel(s) is shipped, a tracking link will be available as soon as possible on your customer area (usually at the end of the afternoon) and also communicated by email. If you still have not received follow-up information or shipping reference number more than 24 hours after sending the package, do not hesitate to contact us for details.

Upon receipt of the packages, you are strongly advised to check the condition of the cartons and packaging in the presence of the delivery person. If you have any doubts, consider that the packaging has traces of deterioration, or if you notice direct damage, we ask you to send the necessary reservations to the delivery person with the words "damaged parcel" on the carrier's slip, and then send a registered mail with acknowledgement of receipt to the carrier within 48 hours.
Any package accepted without reservation in the presence of the carrier will be considered in perfect condition.
The indication "subject to unpacking" has no legal value and does not establish that the damage was present at the time of delivery.
The package will then be returned to our room for a new exchange.
You can contact us directly by phone so that we will inform you of the procedure to follow during delivery.

From the day of delivery of the packages, you have 14 free days to choose to return the product to us for an exchange* or a refund. If this day falls on a Saturday, Sunday or holiday, it shall be carried forward to the next working day. Find all the information on our Guarantee page.
*only as part of the guarantee satisfied or refunded

If the failure occurs from the first use of the equipment, we consider it to be damage to unpackage. If so, you have 14 days after receipt of the goods to notify us, in writing to the address customer service@distriscenes.com, any defects in production or damage found which do not conform to the use of the equipment. Upon receipt of the necessary information and documents within the time limit, we will send you a shipping label for the return of the product. It can be repaired, exchanged or refunded. Find all the information on our Guarantee page.

For any order cancellation request, please contact us as soon as possible at 04 42 24 17 25. Depending on the status of your order and in the event that it is not already shipped from our warehouses, we will be able to cancel it subject to a written record from you by email to the address customer service@distriscenes.com mentioning your name and the reference of your order.

If your refusal follows a withdrawal or a change of opinion: Return costs will be charged to you and deducted from the refund, including in the event that the initial delivery costs were offered.
If your refusal is due to a broken or non-compliant item: The return costs will be borne by the merchant. However, we ask you to go to the previous section "My parcel has arrived damaged" in order to notify the carrier is to indicate the necessary reservations on the delivery slip for the purpose of proceeding with the opening of a dispute.

When you make a transaction on our online store, the site https://distriscenes.com/en/ collects the personal information necessary to process your order, namely your name, postal address and e-mail address. This information allows us to meet your needs and provide remote service, and is also essential for managing the business relationship (delivery, billing, after-sales service).
When paying by credit card, you are automatically and directly redirected to the bank's secure system, the transaction is encrypted. Society DISTRI SCENES no credit card number.

If your company plans to set up projects and facilities that require the purchase of equipment over an extended period of time, whether defined or not, we invite you to contact our technical-commercial service by telephone or in writing at: tom.arancio@distriscenes.com to study and establish solutions according to your needs.