Dear customers, this page is dedicated to you. Here you will find the answer to essential questions about the operation of our online store, from your arrival on the site until the delivery of your item. If, despite everything, doubt remains and you cannot find the answer to your question in this section, don't panic! A contact form is available at the bottom of the page to obtain information from our team.

The online shop DISTRI SCENES offers for sale sound equipment, DJ, lighting, video, studio and home-studio, as well as consumable for the stage. We also offer scenic equipment such as structure, practicable and stage motorization (electrical and anti-charged hoists). Our company also designs a range of custom cables manufactured in our workshops.

You can use our search bar and enter the product name, reference, brand or keywords (e.g. speaker, sound system, projector, etc.). You can also head to the relevant category or search through the brands offered.

The company DISTRI SCENES mainly offers online sale via the website, to enjoy various payment options and allowing fast delivery throughout France and Europe. However, you can visit our local located in Aix-en-Provence to meet our team who is available to advise you before buying, discover our catalog and place your order if the heart tells you.
You will find our offices at the following address:

145 Avenue du 12 juillet 1998
ZAC of the Child

Our premises are open Monday to Friday, 9 a.m. to 12 p.m. and 2 p.m. to 6 p.m. You can visit us or call us during these time slots.

You can reach us by phone at 04 42 24 17 25. You will then have the choice between the selection of customer service and the tracking of internet orders (1), the technical-commercial service for a quote request (rent or purchase) or any other information (2), the administrative service (3) and the technical service for your repair and support requests SAV (4).
If you would like to contact us outside the opening hours, you can write to us at the address We guarantee a response within 24 hours of working days.

The company DISTRI SCENES has a rental park to meet the needs of individuals and professionals by offering scenic solutions tailored to any type of application. You will not find any equipment available for rent on our online store, however you can go to the site for more information or send an email to the address to request a personalized quote. You can also download our rental catalog here.

No problem! Depending on the type and complexity of the failure, our team can take charge of your equipment directly to the local on RDV to establish a first diagnosis, study and identify the fault, then repair or repair it by a company approved by the manufacturer of your equipment. Do not hesitate to join our service to know the terms and rates of care.

When you are on the product page, the availability is displayed by the word "EN STOCK". If the item is replaced by “Removal of stock”, the item is not yet or more available. In this case, you can enquire your email in the "prevent availability" field to be informed as soon as the product is back in stock. If you would like more information on the availability of a reference, you can write to us at the address

Our team is at your disposal to inform you before buying a product. You can contact us by phone or write to us at the address if you want more information about the installation, use and/or operation of a product.

If you’ve found the product you’re looking for and you’re just waiting to have it in your hands, nothing simpler. You just need to:

1) Click on "Add to Cart", then go to the shopping cart page
(2) Complete all the information fields needed to create your customer account
3) Check and validate your shopping cart
4) Choose the delivery mode
5) Choose the method of settlement
6) Pay your items
And that's it! Your order will be seized and processed by our team as soon as possible.

No. When you pass your order, you can fill the necessary fields for an "immediate purchase". However, creating an account is highly recommended to track the steps of your order optimally, access the history and detail of your purchases, edit your invoices and change your personal information.

Our store accepts the following payment methods: bank card, PayPal, ALMA (for payment in several times without costs from €200 to €60) transfer, administrative mandate and cheque.
If you want to settle on site, we also accept the species. You will find all the necessary information on the available payment methods here.

To offer you maximum flexibility according to your availability, we offer several modes of delivery:
- DPD Predict: for a clean handover against signature at your home
- DPD package relay: for a delivery in the pickup relay of your choice near your address (if the size and weight of the package allow it)
- Retreat Distri Scene: we keep your order warm in a corner until you come and get your property to our local.

You can also choose to postpone the shipment if you do not wish to be delivered before a certain date.
From the time your order is shipped and unless otherwise specified on the product sheet, delivery is usually made within 24 hours to 72 hours (open days) *
* subject to the deadlines set by the carriers and an exceptional situation

After making your purchases and confirming your payment, you will be redirected to an order summary window. Your invoice as well as the details of your order will then be accessible in your customer account.
You will also receive an order confirmation email to the email address you provided when creating your account or placing your order. Also remember to check your junk mail.

If none of the above steps have been confirmed, there may be several reasons listed below.
- Your payment by card has been refused: ceiling reached, card information uncleared, blocked by our payment system, 3D Secure authentication failed. We invite you in this case to get closer to your bank.
- Your ALMA payment has not been validated: For the payment of your purchases in several times without charge via ALMA, the system may require certain personal information to determine your capacity to pay. If this is not sufficient, your payment may be pending verification or denied.

We invite you to contact their service to learn more:
- The PayPal transaction failed: You can consult the help provided to find out why a PayPal transaction was rejected by clicking here.

In some cases and in exceptional circumstances, we may grant the reservation of an item or set of products subject to the immediate settlement of a deposit of 30% of the total amount of the order, and the total settlement of the remaining due before sending or retrieving the material. Do not hesitate to contact our team at 04 42 24 17 25 for more information.

We ensure very regularly and rigorously our tariff positioning among French dealers to offer you the best prices. If you see irregular and spontaneous price changes on our shop, this can be explained by price increases imposed by the manufacturers and suppliers we are totally dependent on.
The company DISTRI SCENES cannot guarantee the duration during which a product will be available for sale at the displayed price, which is why we recommend you to take advantage of the offers on the moment, as the price can be updated from the next day.
Our goal is to offer you the best service at the best price, so do not hesitate to contact our customer service at the best price 04 42 24 17 25 in case a reference from our shop is cheaper elsewhere.

Despite the daily expansion of our offer and the many brands and manufacturers we distribute, it may be that the reference you are looking for does not appear in our catalog. We invite you in this case to write to us at the address for any custom quote request for the reference concerned or equivalent that we would be able to provide you.

After validation of the payment, you can follow the progress of your order via your customer space if you have created one. If you have not created it, the order update information will be sent to you by email.

At the moment, it is impossible for us to attach an order placed in "invited" mode to an existing customer account. In the meantime, we recommend that you connect to your customer space in the order path before finalizing your future purchases.

Any purchase of an item or set of articles above 99€ Includes free shipping, with the exception of dance carpet rolls, carpets, and stage structure with high volumes and dimensions. In these specific cases, it is specified on the product sheet that a tariff supplement will automatically be added to your shopping cart when making the purchase.
If you wish to place an order with a consequent volume, please do not hesitate to to get a personalized quote.

Once your/your parcels are shipped, a follow-up link will be available as soon as possible on your customer space (usually at the end of the afternoon) and also provided by email. If you have not yet received any follow-up information or shipping reference number more than 24 hours after sending the package, please contact us for further details.

Upon receipt of the packages, you are strongly advised to check the condition of the cartons and packagings in the presence of the pounder. If you have any doubt, that you consider that the packaging presents traces of deterioration, or if you see any direct damage, we ask you to issue the necessary reservations to the courier with the mention “damaged package” on the carrier’s border, and then send a registered mail with acknowledgement of receipt to the carrier within 48 hours.
Any package accepted without reservation in the presence of the carrier will be considered in perfect condition.
The indication “subject to unpackage” has no legal value and does not allow to establish that the damage was present during delivery.
The package will then be returned to our premises for a new exchange.
You can contact us directly by phone so that we inform you of the steps to follow during delivery.

As of the day of delivery of the parcels, you have a period of 14 free days to choose to send us the product for an exchange* or a refund. If this day falls on a Saturday, a Sunday or a holiday, it is postponed to the next business day. Find all information on this site our page Warranty.
* only in the context of the guaranteed

If the failure occurs from the first use of the equipment, we consider it to be a damage to the unpacking. If applicable, you have 14 days after receiving the goods to notify us, in writing to the address, any defects in manufacture or damage found that do not conform to the use of the equipment. Upon receipt of the necessary information and documents within the time limit, we will send you a shipping label for the return of the product. This may be repaired, exchanged or refunded. Find all information on this site our page Warranty.

For any order cancellation request, please contact us as soon as possible at 04 42 24 17 25. Depending on the status of your order and in case it is not already shipped from our warehouses, we will be able to cancel it subject to a written record from you by email to the address mentioning your name and the reference of your order.

When you make a transaction on our online store, the site collects the personal information necessary to process your order that you provide, namely your name, postal address and e-mail address. This information allows us to meet your needs and provide remote service, and is also essential for the management of the commercial relationship (booking, billing, after-sales service).
When paying by bank card, you are automatically and directly redirected to the bank’s secure system, the transaction is encrypted. The company DISTRI SCENES does not record any bank card number.

If your company plans to set up projects and facilities that require the purchase of equipment over an extended period, whether defined or not, we invite you to contact our technical-commercial service by telephone or in writing at the address to study and establish solutions according to your needs.